CERTIFICATE IN OFFICE ADMINISTRATION (EXECOA)

This one-year certificate programme is for any individual who wishes to be prepared for a career in office administration in any organisation and in any sector, commercial or non-commercial. Learners develop office skills, learn administrative procedures, and study computer applications using Microsoft Office and other software packages.

The programme emphasises the development of strong technical, communications, and human relations skills and includes courses in business etiquette and professionalism, customer interactions, planning and managing projects, and understanding accounting fundamentals. In addition, learners gain practical experience through simulated office situations.

This qualification will provide skills necessary in the administrative role for previously disadvantaged candidates who were unable to complete their schooling and were denied further education. The Certificate is also for Candidates that are already working in the field and wish to upscale their skills.

Outcomes for whole qualification

Holders of this qualification are able to:

  • Manage company records.
  • Receive and communicating with visitors.
  • Record financial transactions.
  • Utilise appropriate office technology to store company data.
  • Organise and retrieve hardcopy and softcopy files.
  • Organise business trips.
  • Communicate with business partners.
  • Understand and professionally execute office protocols.
  • Schedule and coordinating meetings, interviews, events and other similar activities.
  • Prepare business correspondence, agendas, and presentations.
  • Send and receive documents for the company.
  • Coordinate between departments and operating units in resolving day-to-day administrative and operational problems.

Course Modules:

Course Title

Computer Skills 1A (CSK101S)

Microsoft Outlook (MSO101S)

Business Etiquette and Professionalism (BEP101S)

Project Management Skills (PMS101S)

Customer Interactions (CIN101S)

Computer Skills 1B (CSK102S)

Microsoft Project (MSP102S)

Effective Business Writing (EBW102S)

Accounting Essentials (AES102S)

NQF Level

3

4

4

4

3

3

4

4

4

Credit

15

18

16

16

12

12

18

18

18

NQA Level:

NQA Credits: 146

Duration: 1 Year

Delivery Format:

  • VILT
  • Face to Face

Modules Covered