Contact Hours: 38 hours (3 hours per week)

Overview
This module sets out essential concepts and skills relating to the use of computers, file creation and management, networks, data security, the ability to use a word processing application to create everyday letters and documents and demonstrating competence in using presentation software.

Objectives
Upon successful completion of this course, students will be able to:

• Understand key concepts relating to ICT, computers, devices and
  software.
• Start up and shut down a computer.
• Work effectively on the computer desktop using icons, windows.
• Adjust the main operating system settings and use built-in help features.
• Create a simple document and print an output.
• Know about the main concepts of file management and be able to efficiently organise files and folders.
• Understand key storage concepts and use utility software to compress and extract large files.
• Understand network concepts and connection options and be able to connect to a network.
• Understand the importance of protecting data and devices from malware and of backing up data.
• Recognise considerations relating to green IT, accessibility and user health.
• Work with documents and save them in different file formats.
• Choose built-in options such as the Help function to enhance productivity.
• Create and edit small-sized word processing documents that will be ready to share and distribute.
• Apply different formats to documents to enhance them before distribution and recognize good practice in choosing the appropriate formatting options.
• Insert tables, images and drawn objects into documents.
• Prepare documents for mail merge operations.
• Adjust document page settings, check and correct spelling before finally printing documents.
• Work with presentations and save them in different file formats.
• Choose built-in options such as the Help function within the application to enhance productivity.
• Understand different presentation views and when to use them, choose different slide layouts and designs.
• Enter, edit and format text in presentations. Recognize good practise in applying unique titles to slides.
• Choose, create and format charts to communicate information meaningfully.
• Insert and edit pictures, images and drawn objects.
• Apply animation and transition effects to presentations and check and correct presentation content before finally printing and giving presentations.

Contact Hours: 42 hours (3 hours per week)

Overview
This course will provide students with the skills you need to start using Outlook 2016 to manage your email communications, contact information, calendar events, tasks, and notes. Students will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.

Objectives
After completing this course, students will be able to:

• Navigate Outlook 2016 to read and respond to email.
• Use the Address Book, and format and spell check new messages.
• Attach files and insert illustrations to messages.
• Customize read and response options.
• Use flags, categories, and folders to organize messages.
• Create and work with Contacts.
• Create appointments and schedule meetings in Calendar.
• Create and work with Tasks and Notes.

Contact Hours: 38 hours (3 hours per week)

Overview
This course covers critical business and professional development topics with the keys to conducting oneself at internal or client meetings, at any given time, by applying the concepts of understanding, kindness and courtesy. It helps students to surely know how to represent themselves and the company in any situation.

Objectives
After completing this course, students will be able to:

• Create a professional image, follow cubicle and office etiquette, and
  maintain positive office relationships.
• Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace.
• Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings.
• Display courtesy on the telephone, in voice mails, and in written communications. Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining.
• Be a courteous traveler and prepare for international business trips.

Contact Hours: 38 hours (3 hours per week)

Overview
In this course, students will learn how to strategically plan a project so that they can achieve the desired results on time and on budget. They will identify its requirements and the resources you have to work with, monitor the project’s progress, and mitigate the related obstacles so that you can lead a team in bringing the project to a successful completion. This course will give students the basics on the project management process and the tools needed to manage small- to medium-size projects.

Objectives
Upon successful completion of this course, students will be able to:

• Plan the project and its parameters, including its scope, requirements,
  resources, and constraints.
• Implement the project plan, which includes putting the work of the project in motion and delegating tasks,
• Monitor the progress of the project and managing changes as they arise.

Contact Hours: 22 hours (1 hour and 30 minutes per week)

Overview
This course is intended for customer service representatives and any clientfacing employee who needs to cope with challenging customer situations, either directly or indirectly. This course is also highly useful to customer service managers, who need to be aware of the potential difficult situations in the field and have a standard means of addressing them.

Objectives
Upon successful completion of this course, students will be able to:

• To establish a solid relationship with the customer, so that you may
  proceed with the interaction in a positive direction.
• To overcome communication issues when dealing with customers.
• To resolve challenging situations with customers

Contact Hours: 38 hours (3 hours per week)

Overview
This module sets out essential concepts and skills relating to understanding the concept of spreadsheets and demonstrating an ability to use a spreadsheet to produce accurate work outputs, web browsing, effective information search, online communication and e-mail, understanding the concept of a database and demonstrating competence in using a database.

Objectives
After completing this course, students will be able to:

• Work with spreadsheets and save them in different file formats.
• Choose built-in options such as the Help function within the application to enhance productivity.
• Enter data into cells and use good practice in creating lists. Select, sort and copy, move and delete data.
• Edit rows and columns in a worksheet. Copy, move, delete and appropriately rename worksheets.
• Create mathematical and logical formulas using standard spreadsheet functions. Use good practice in formula creation and recognize error values in formulas.
• Format numbers and text content in a spreadsheet.
• Choose, create and format charts to communicate information meaningfully.
• Adjust spreadsheet page settings, check and correct spreadsheet content before finally printing spreadsheets.
• Understand web browsing and online security concepts.
• Use the web browser and manage browser settings, bookmarks, web outputs.
• Search effectively for online information and critically evaluate web content.
• Understand key copyright and data protection issues.
• Understand concepts of online communities, communications and e-mail.
• Send, receive e-mails and manage e-mail settings.
• Organise, search e-mails, and use calendars.
• Understand what a database is and how it is organized and operated.
• Create a simple database and view the database content in various modes.
• Create a table, define and modify fields and their properties; enter and edit data in a table.
• Sort and filter a table or form; create, modify and run queries to retrieve specific information from a database.
• Understand what a form is and create a form to enter, modify and delete records and data in records.
• Create routine reports and prepare outputs ready for distribution.

Contact Hours: 42 hours (3 hours per week)

Overview
This course covers the critical knowledge and skills a project manager needs to create a project plan with Project 2016 during the planning phase of a project. It will enable students to draft a project plan with Project 2016 and share it with colleagues for review and approval. This course also covers the advanced knowledge and skills a project manager needs to update a project plan in Project 2016 during the execution, monitoring, and controlling phases of a project. This course will enable students to manage the project so that it is completed on time, within budget, and according to scope.

Objectives
After completing this course, students will be able to:

• Understand the discipline of project management as it applies to using Microsoft Project.
• Create a Work Breakdown Structure.
• Identify Task Types & Relationships.
• Define Resources within Project.
• Make Work Package Estimates.
• Create an Initial Schedule.
• Create a Resource Levelled Schedule.
• Create Projects from templates, Excel files.
• Create Global templates.
• Create formulas and graphical indicators.
• The steps to record a macro. Format Output and Print Reports.
• Integrate Multiple Projects.
• Set up a Project with a Calendar, start date, and scheduling method.
• Understand Manually Schedule vs. Auto Schedule.

• Manage multiple projects.
• Be able to create a master project list with shared resources.

Contact Hours: 42 hours (3 hours per week)

Overview
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen students’ writing skills by structuring their ideas logically, exercising diplomacy in letters and reports, and shaping their arguments. In contemporary business environments, information overload makes it necessary for students to communicate clearly and concisely. Trying to make sense of a disorganised email message can be frustrating given the number of emails they have to answer daily. By analysing their audience, organising their writing and employing effective persuasive techniques, this course enables students’ writing to make an impact.
Objectives
Upon successful completion of this course, students will be able to:

• Identify techniques to write effective business communication.
• Write electronic communication that is clear, concise, and appropriate in a business context.
• Apply the writing principles they have studied to specific business situations and learn to address the needs of a particular audience.
• Use their writing and diplomatic skills to create formal business letters.
• Use basic persuasive strategies that will allow them to plan and deliver effective proposals.

Contact Hours: 42 hours (3 hours per week)

Overview
This course teaches the basics of finance, accounting, and economic strategies with glossaries, diagrams, and tests. This course is an indispensable primer for learning and understanding accounting fundamentals, such as cash and accrual accounting, basic recordkeeping, ledger and journal entries, and financial statement preparation.

Objectives
Upon successful completion of this course, students will be able to:

• Apply qualitative and quantitative decision-making strategy
• Review of the financial statements
• Apply principles of maximizing profit or minimizing cost in business
• Identify costs and their behaviours
• Control costs and contribution margin on the income statement
• Calculate ‘What If’ profit margin of safety
• Apply operating leverage and the bottom line
• Use principles of influences on pricing