CERTIFICATE IN OFFICE ADMINISTRATION (EXECOA)
This one-year certificate programme is for any individual who wishes to be prepared for a career in office administration in any organisation and in any sector, commercial or non-commercial. Learners develop office skills, learn administrative procedures, and study computer applications using Microsoft Office and other software packages.
The programme emphasises the development of strong technical, communications, and human relations skills and includes courses in business etiquette and professionalism, customer interactions, planning and managing projects, and understanding accounting fundamentals. In addition, learners gain practical experience through simulated office situations.
This qualification will provide skills necessary in the administrative role for previously disadvantaged candidates who were unable to complete their schooling and were denied further education. The Certificate is also for Candidates that are already working in the field and wish to upscale their skills.
Outcomes for whole qualification
Holders of this qualification are able to:
Computer Skills 1A (CSK101S)
Microsoft Outlook (MSO101S)
Business Etiquette and Professionalism (BEP101S)
Project Management Skills (PMS101S)
Customer Interactions (CIN101S)
Computer Skills 1B (CSK102S)
Microsoft Project (MSP102S)
Effective Business Writing (EBW102S)
Accounting Essentials (AES102S)
NQA Level: 4
NQA Credits: 146
Duration: 1 Year
Contact Hours: 38 hours (3 hours per week)
This module sets out essential concepts and skills relating to the use of computers, file creation and management, networks, data security, the ability to use a word processing application to create everyday letters and documents and demonstrating competence in using presentation software.
Upon successful completion of this course, students will be able to: